Useful contact phone numbers

  • EquiGas & EquiPower Sales Line
    0800 458 7689
    All new enquiries.
  • EquiGas and EquiPower Customer Services at Scottish and Southern
    0800 096 6344
    All enquiries for existing customers.
  • National Grid
    0845 070 0203
    To find out who currently directly supplies your property if you are unsure.
  • Energywatch
    0845 9060 708
  • Meterline
    0800 220 995
    To give us a meter reading to amend your bill or give us a reading for your next bill. Open 24 hours a day, every day of the year.
  • Careline
    0800 622 838
    Information about special services for the elderly, disabled or chronically sick. Open 8am to 6pm Monday to Friday and 8am to 2pm on Saturday.
  • Energyline
    0845 777 6633
    For information and advice on using energy wisely. Open 8am to 5pm, Monday to Friday.

Emergency numbers

  • To report a power cut:
    Call 0845 770 80 90
    Open 24 hours a day, every day of the year (local rate call).
  • To report a gas leak:
    Call 0800 111 999
    Open 24 hours a day, every day of the year (free call).

    • Pre-payment meter teams

    • Scotland
      Gas: 0800 980 0428
      Elec: 0800 980 0415
    • England
      Gas:0800 980 0427
      Elec: 0800 980 0414
    • Wales
      Gas: 0800 980 0424
      Elec: 0800 980 0425